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ENGAGEMENT
MARKETING

for Facial Plastic Surgeons

Audubon Facial Plastic Surgery

A PINPOINT CLIENT ENGAGEMENT CASE STUDY

Pinpoint’s work for Dr. Melancon included brand development, email marketing, and branded consultation tools to increase patient engagement with her boutique facial plastic surgery practice in New Orleans. Our work began with visual brand strategy development and the design of Audubon’s sophisticated logo and rich color palette, which created a professional, ultramodern vibe for the practice.

Dr. Melancon continued her work with Pinpoint to create email marketing campaigns to incentivize booking and promote patient education in 2023. Audubon’s eblasts produced unprecedented results with “open rates” double that of the industry standard. In addition, our coordinated email marketing and social media campaign in October celebrated Audubon’s 2-year Anniversary with an Open House at her practice.

Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett
Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett
Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett
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THE CHALLENGE

Engage with New Patients while Encouraging Existing Patients to Return for Additional Services

Pinpoint collaborated with New Orleans board-certified facial plastic surgeon, Dr. Claire Melancon to help raise awareness of the procedures available at her boutique facial plastic surgery center. The goals were:

Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett
Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett
Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett
Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett
Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett
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THE SOLUTION

Increasing Engagement through Brand Strategy, Eblasts, and Social Media design support

Audubon Plastic Surgery was only two years old, and was still breaking into the New Orleans aesthetic market. Pinpoint partnered with facial plastic surgeon, Dr. Claire Melancon to create beautifully branded email marketing and social media posts to increase engagement and elevate the visibility of her boutique practice to the level of aesthetic practices that have been in the New Orleans market for decades.

THE SCOPE

Creating BUZZ for Audubon Facial Plastic Surgery

Board-certified facial plastic surgeon Dr. Claire Melancon is a specialist in her field, but she needed some marketing help to bring her brilliance to potential patients. She also wanted to market and grow her non-surgical offerings.

Audubon’s monthly marketing eblasts are specifically designed to increase visibility and offer promotional savings to encourage continued conversations with Dr. Melancon’s patients. Our partnering social media posts were strategically positioned to coincide with the email campaign. Every eblast is partnered with a print asset to ensure maximum traction across multiple client touchpoints.

Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett
Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett
Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett
Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett

THE RESULTS

Intentional, well placed marketing…creates lasting engagement that keeps patients connected to the practice

Dr. Melancon continues to enjoy open rates for email marketing that are nearly double that of the industry average. Typically, e-blasts in the aesthetic industry have a 37% open rate - Audubon Facial Plastic Surgery has enjoyed a whopping average of a 70% open rate, which has resulted in a dramatic increase in visibility and shows that Pinpoint has helped her to hit the mark with relevant content and design that appeals to her clientele.

Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett Pinpoint Creative’s Client Engagement Marketing for Audubon Facial Plastic Surgery of New Orleans Everett

TESTIMONIAL

I get endless compliments on how beautiful my practice brand is.

"I can’t say enough good things about the team at Pinpoint. They have integrally helped me define and implement my brand from the inception of my practice. As an artist myself, I had a very specific vision for what I wanted my brand to feel and look like. They were able to help me discover intangibles, define central tenets, and weave them into a beautiful brand, which translated into stunning graphics, powerful brand pillars, and beautiful graphics. From logos, to web design elements, to email marketing campaigns, to paper products, I get endless compliments on how beautiful my practice brand is. I recommend Pinpoint all the time and will continue to do so!"

–CLAIRE MELANCON, MD, AUDUBON FACIAL PLASTIC SURGERY

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Schedule a Mini Brand Audit session to learn more. Fill out the form or call (206) 427-3241 to schedule today.